Frequently
asked questions

Once you complete the medical intake, a licensed clinician will review your information. Based on your health needs and state-specific requirements, you may have a quick video visit or receive a prescription directly within 24 hours.

After your prescription is written, your medication will be processed, and you will receive shipping and tracking information within 2 business days. You'll have unlimited access to our patient care team and providers for any questions. At the end of each month, you'll fill out a refill form to continue receiving your medication.

You'll also get text and email updates with tracking information for your shipment.

If you have questions about progress, side effects, or dosage, you can consult with a clinician at no extra cost through our patient portal.

Injectable medications are administered directly into the body through a needle. This method provides very direct delivery into the bloodstream or tissues and is administered once per week.

Sublingual (oral) medications are taken by placing them under the tongue, where they dissolve and are absorbed through the mucous membranes into nearby blood vessels. It is administered once per day.

Studies have shown injectable medications to be more preferable for weight loss.

At SkinnyRx, we aim to provide a flexible and transparent experience for our customers. You may cancel your order and receive a full refund any time before a licensed provider completes your prescription review. Once the prescription has been completed and the fulfillment process has begun, your order becomes non-refundable. For ongoing subscription services, you can cancel future months at any time. To avoid being charged for the next month, please make sure to cancel your subscription before your next shipment is prepared.

Refunds and Promotional Offers

Refund amounts for canceled services may vary depending on when the cancellation occurs and whether any promotional discounts were applied. If a subscription or service is canceled before the end of a promotional or committed term, any discounts received may be reversed or proportionally adjusted. As a result, the final refund may be less than the original payment minus the unused portion of the service. This ensures fair and consistent pricing based on actual usage.

Non-Refundable Situations

• Partially Used Subscription Periods: We do not offer refunds for partially used subscription periods. However, SkinnyRx may, at its sole and absolute discretion, issue refunds on a case-by-case basis.

• Bundled Subscriptions: Bundled subscriptions are non-refundable. Any medications or products that have already been shipped as part of a subscription cannot be refunded.

By using SkinnyRx services, you agree to the terms outlined in this refund policy. If you have questions or would like to inquire about a potential refund, please contact our Customer Help Center or call us at 1-888-979-9580.

We do not recommend anyone planning to get pregnant or already pregnant to take GLP-1 medication. It's always important to discuss any and all of the medications you're taking or planning to take with your provider. Consult with your doctor before starting or stopping any medication.

No, we do not require insurance and accept all major credit cards.

Yes, we accept FSA/HSA cards.

All our providers are based in the United States, where they are licensed and board certified.

You won't be charged if you're not eligible. Payment is processed only after you finish the pre-qualification medical intake. If the provider decides you don't qualify, a full refund will be issued within 24-48 hours. For video appointments, if you're deemed ineligible, there's no charge for the appointment, and you'll receive a complete refund.

If you already have a prescription from another weight loss company you will need to consult with our medical provider on the proper steps to switch over. They will ask you a few questions about your current prescription and dosage.

Once your medication is almost done, you will be sent an email to check in with your provider. The provider will determine if you are eligible to continue receiving your prescription. If eligible your medication will ship out automatically. If you need to address side effects or other concerns, you can also schedule an appointment through the portal.